Seller Policy

Last Updated: September 2026

At Basant Shopping, we want customers to shop with confidence. Our Return & Exchange Policy provides a clear process for eligible returns, exchanges and refunds.

Eligible return or exchange requests should be submitted within 7 calendar days of receiving the order.

Requests submitted after this period may not be accepted unless required under applicable consumer law.

A return or exchange may be requested when:

• The wrong product was delivered;

• The product arrived damaged;

• A material manufacturing defect is present;

• The quantity received differs from the confirmed order; or

• The customer qualifies for an eligible change-of-mind return under this policy.

Where accepted, change-of-mind returns must meet all of the following conditions:

• Product is unused;

• Product has not been altered;

• Product is returned with its original packaging where reasonably possible;

• Accessories and included items are complete;

• Product remains in resalable condition.

For approved change-of-mind returns, return delivery/shipping charges are normally paid by the customer unless applicable law requires otherwise.

Original shipping charges may be non-refundable where permitted by law.

If Basant Shopping sends an incorrect product or confirms that the product arrived materially damaged or defective, Basant Shopping will arrange an appropriate remedy.

Depending on the circumstances, this may include:

• Replacement;

• Exchange;

• Refund; or

• Another reasonable solution agreed with the customer.

Where Basant Shopping confirms that the error is ours, reasonable approved return shipping costs will be covered by Basant Shopping.

To help us investigate damaged, incomplete or incorrect-order claims quickly, customers are strongly requested to record a short continuous unboxing video when opening the parcel for the first time.

For damage or missing-item claims, please provide the available evidence as soon as reasonably possible, including:

• Order ID;

• Parcel photographs;

• Product photographs; and

• Unboxing video, where available.

Evidence requirements will not be applied in a way that removes any mandatory rights available under applicable consumer law.

Unless defective or required otherwise by applicable law, returns may be declined for:

• Used products;

• Products damaged after delivery;

• Products modified by the customer;

• Products missing substantial components;

• Personalized/custom-made products where clearly disclosed before purchase;

• Clearance/final-sale products where the restriction was clearly disclosed before purchase.

Returned products may be inspected before a refund or exchange is approved.

Our team may verify:

• Product condition;

• Order details;

• Packaging;

• Product identity;

• Reported defect; and

• Supporting photographs/video.

The Return & Exchange Policy does not cover damage caused after delivery through:

• Misuse;

• Improper storage;

• Alteration;

• Negligence;

• Accidents; or

• Use contrary to provided safety guidance.

Once an eligible refund has been approved, Basant Shopping aims to initiate the refund within 5–7 working days.

Refunds may be made through an appropriate supported method, which may include:

• Original electronic payment method;

• Bank transfer;

• Supported digital wallet; or

• Another agreed refund method.

For Cash on Delivery orders, customers may be asked to provide appropriate bank or supported wallet details so that an approved refund can be issued.

After Basant Shopping processes the refund, additional time may be required by the customer's bank or payment provider before the funds become visible.

Approved exchanges remain subject to product availability.

If the requested replacement is unavailable, Basant Shopping may offer another eligible product or refund where appropriate.

Contact Basant Shopping and provide:

1. Order ID
2. Customer name
3. Reason for return/exchange
4. Relevant photographs
5. Short video where relevant

Email: basantshopping@yahoo.com
Phone: +1 703-929-6399